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Job Title: Wish Coordinator
Location: Greenwood Village, CO
Reports to: Director of Program
Employment Status: Full-time and Exempt
Together, we create life-changing wishes for children with critical illnesses. Beginning with one boy’s wish to be a police officer, we have evolved to be one of the world’s leading children’s charities, serving children in every community in the United States and its territories. With the help of generous donors and over 250 volunteers, Make-A-Wish Colorado grants on average 300 wishes a year.
Our wish coordinator is an integral part of fulfilling our mission as well as the goals within the wish-granting functions. The Wish Coordinator will be responsible for the successful implementation and oversight of the overall wish experience within the policies and procedures established by the National Office and our local Make-A-Wish chapter. Job responsibilities are not limited to those specifically presented in this description.
- Prepare and conduct wish family interviews, on a monthly basis
- Cultivate Wish Volunteer relationships
- Prepare all information pertaining to each wish for volunteers, wish families, health care professionals and appropriate personnel in the community.
- Monitor progress of each wish and ensure wish proceeds in a timely manner.
- Update and keep current wish database and paper and or electronic files on each child.
- Supervise and support volunteers involved in the wish.
- Assist as necessary to define wish and clarify process with volunteers and wish families.
- Communicate with health care professionals, volunteers and family members to ensure each wish proceeds in the best interest of the child.
- Coordinate all specific aspects involved with the wish, including but not limited to transportation, accommodations, services, assisting chapters, medical equipment, liability forms, and itineraries.
- Establish and follow budget for each wish with direction from the Director of Program.
- Administer and follow all procedures required for completion of a wish.
- Keep abreast of National and Colorado policies, guidelines and resources as they relate to the wish-granting program.
- Participate as a productive member of the team at staff meetings.
- Able to manage and prioritize multiple tasks effectively
- Detail-oriented and well organized
- Ability to motivate and support a diverse constituency in a team-oriented atmosphere
- Excellent communication and customer service skills
- Able to successfully work in a collaborative, team-oriented organization
- Able to take direction and adaptable to change
- Commitment to and a passion for the work of the Make-A-Wish Foundation
This position is in Greenwood Village, Colorado. Incumbent must have the ability and willingness to travel across Colorado and work some nights/weekends.
Rewards and Benefits
- 100% employer paid for employee: Comprehensive benefit package: Medical, Vision, Dental
- 100% employer paid for employee: Long Term Disability and Life Insurance
- Annual incentive potential
- 401(k) Retirement Savings Plan: up to 5% Match after first year of employment
- 10 PTO days, 15 Paid Holidays and every other Friday off
- Salary is $46,500
Join Our Team of Inspired People Transforming Lives
We are more than a great place to work - our work is life changing. We are an inclusive and diverse group of people who, through a mosaic of backgrounds, thoughts and experiences are united in purposeful work. We are fueled and guided by our values - values that are represented in the inspired people we work with and the transformational work we do every day.
We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics.
For immediate consideration, please send a cover letter and resume to Jennifer Getsch – [email protected]
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Business Intelligence Manager
Job / Position Title: Business Intelligence Manager
Supervisor: Senior Director of Operations & Finance
Status & Classification: Full-Time & Non-Exempt
Together, we create life-changing wishes for children with critical illnesses. From our humble beginnings with one boy’s wish to be a police officer, we have evolved to be one of the world’s leading children’s charities, serving children in every community in the United States and its territories.
Reporting to our Senior Director of Operations & Finance, the Business Intelligence Manager is the primary lead on overseeing, managing, and ensuring the integrity and security of the donor database, providing data management, reporting, data integration and support to the Development and Program teams to ensure accuracy in revenue numbers and analytics. This position also manages user activation, database access and role definitions, security, and data integrity. It is a position that requires advanced knowledge and experience with database administration. This is not an entry-level position.
Duties and Responsibilities
- Oversee and prepare complex database queries, exports, imports, and custom reports utilizing Raiser’s Edge and Salesforce. This may include, but is not limited to preparing event and major gift reports, mailing lists, donor recognition lists, volunteer data, sensitive wish child and family data, and financial reports
- Manage the import and export of data between Raiser's Edge/Salesforce and other database programs including NetSuite
- Liaising with Shared Financial Services (Make-A-Wish National Office) to ensure integrity and reconciliation of financial and donor data
- Oversee all aspects of gift processing including data entry, acknowledgments, honor memorials, and consistent reconciliation with finance
- Manage monthly data entry, coding, and reconciliation of in-kind and bank deposit revenue
- Assess and ensure accuracy, security, and integrity of databases (i.e. importing, exporting data, and validating/updating existing information). Maintain accurate templates
- Create and administer reports for fundraising, pledge reminders, payments, and other applications for the finance and development departments
- Provide database support and reporting for internal and external events
- Assess and troubleshoot department database issues, and in coordination with IT, determine solutions. Determine and implement projects/updates to enhance and stream-line database usage
- Administer user privileges and train staff and volunteers on database software usage
- Interact effectively with internal and external constituents, donors, volunteers, and members of the Board of Directors
*Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- 3+ years database management experience; including preparing reports through complex database queries, exports, imports, and custom reports
- Proficiency in Raiser’s Edge, Salesforce, and PowerBI
- Database migration experience
- Microsoft Office proficiency with intermediate Excel skills
- Ability to analyze large datasets
- An analytical mind and inclination for problem-solving
- Systematic record keeping and organizational skills
- Some familiarity with various aspects of fundraising
- Salary range of $55-70K, commensurate with experience
- Medical, Vision, Dental is 100% paid for by employer
- Long Term Disability and Life Insurance is 100% paid for by employer
- Annual incentive potential
- 401(k) Retirement Savings Plan: up to 5% match after first year of employment
- 10 PTO days, 15 paid holidays, and every other Friday off
For immediate consideration, please send a cover letter and resume to Jeff Krebs at [email protected]
Make-A-Wish® Colorado, Inc. Non-Discrimination Statement
Make-A-Wish Colorado provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner status, gender (including sex stereotyping), medical condition (including, but not limited to, cancer related and HIV/AIDS related) or sexual orientation in accordance with applicable federal, state and local laws. In addition, Make-A-Wish Colorado complies with applicable state and local laws governing nondiscrimination in employment in every location in which Make-A-Wish Colorado has facilities. This policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additionally, Make-A-Wish Colorado provides equal opportunities to all organization volunteers without regard to race, color, religion, national origin, gender, gender identity/expression, age, sexual orientation and disability. Finally, Make-A-Wish Colorado serves children facing critical illnesses without regard to race, color, religion, national origin, gender, gender identity/expression, sexual orientation and disability.